Refund & Cancellation Policy

Cancelling an engagement

You can cancel an engagement at any time by writing to hi@iamankit.me from the email address associated with the project. The cancellation takes effect on the date the request is received, and work stops immediately unless you ask for an orderly handover.

What is refundable

• Cancellation within 48 hours of payment and before any work has started: full refund.
• Cancellation after work has started: refund of the advance less the value of work completed and third-party costs already committed, assessed against the agreed milestones.
• Cancellation after a milestone has been delivered and approved: the fee for that milestone is not refundable, and any unused balance held against future milestones is returned.
• Duplicate or failed transactions, or an amount charged in excess of the invoice: refunded in full.

What is not refundable

• Work already completed, delivered or approved.
• Third-party costs already paid on your behalf — domains, hosting, licences, paid APIs, plugins and similar.
• Time reserved and lost where a project stalls for more than 30 days for reasons outside my control, such as inputs or approvals not being provided.
• Dissatisfaction with an outcome that matches the agreed written scope. Concerns raised within the revision rounds in the proposal are addressed at no charge.

If something is not right

Raise the issue in writing within 7 days of delivery, with enough detail to reproduce or understand the problem. Defects in the agreed functionality are corrected at no cost under the 30-day warranty in the Terms & Conditions. A refund is considered only where the defect cannot reasonably be corrected.

How refunds are processed

Approved refunds are returned to the original payment method through the same payment gateway used for the transaction. Refunds are initiated within 5 to 7 business days of approval, and the amount usually reaches your account within a further 5 to 10 business days depending on your bank or card issuer. Refunds are not paid in cash and are not issued to a different account than the one used to pay.

Payment gateway fees, bank charges and currency conversion losses are not recoverable and are deducted from the refunded amount where the gateway does not return them.

Cancellation by me

In the rare case that I have to withdraw from an engagement — for example on grounds of capacity, health, or a conflict of interest — you receive a full refund of any amount paid for work not yet delivered, and the completed deliverables are handed over.

Contact for refunds

All refund requests and queries go to hi@iamankit.me or +91 7701908492, Monday to Saturday, 10:00 AM to 7:00 PM IST. Requests are acknowledged within 2 business days and decided within 7 business days.